Shipping & Returns

Shipping Policy

We offer international shipping worldwide.
Each order is charged at a flat rate of $10 USD for standard shipping and $15 USD for express shipping.
For customers in Indonesia, orders are typically delivered the same day or the next day (except for pre-order items). For the rest of the world, delivery is usually within 3-5 business days as we ship with DHL.
However, please note that some countries, such as Brazil, may experience delays due to customs and local postal services.

Our shipping price is a flat rate regardless of location or the number of pieces you order. We are currently offering free express shipping on all orders over $150 USD worldwide.

Please note: Shipping costs and returns are exclusive of any import tax or customs duties that may be payable on delivery to your country or back to us. These fees can be especially high on returns. For more information, see below.

Once your shipment has been dispatched from our facility, it is no longer our responsibility. If there are any issues with the delivery, please reach out to the courier for assistance.

We do not ship to P.O. boxes.

We aim to ship orders the same business day, but some orders may take up to 5 business days to ship due to production and order volume. As a general rule, please allow 1-2 business days for your order to be processed by our warehouse team. Shipping times are indicative of the date of dispatch and not the order date.

During peak and holiday periods, processing times may vary, and shipping could take longer than expected. We appreciate your patience during these times. Once your item has shipped, you will receive an email with tracking details, so you can monitor the progress of your order. You can track your order through the DHL website or app using the tracking number provided.

All orders are shipped from our facility in Bali, Indonesia, via DHL.

Sustainable Packaging

We are committed to sustainability, using eco-friendly packaging. Each order is packaged in an envelope-shaped linen pouch that we encourage you to reuse as a cosmetic pouch or for other purposes. We avoid plastic slips, and our customer cards are made of recyclable cardboard.

Returns Policy

A request for an exchange or return must be submitted within 7 days of receiving your order. The item(s) must be in original condition with the original packaging and all tags attached. We cannot accept garments that have been worn, washed, or altered. Please take care when trying on garments, as we cannot accept returns of items with makeup stains or perfume smells.

Please note: We do not accept returns or exchanges on jewelry, accessories, scarves, or bags unless there is damage upon unboxing. Video proof is required to process these claims. Returns are not accepted on sale items or goods purchased with a discount code.

The shipping fees for returning your item to our warehouse are the customer’s responsibility. We do not offer pre-paid return labels. We recommend using DHL for international returns to ensure a reliable service.

All returns must be shipped to our warehouse in Bali, Indonesia. Once your return has been authorized, we will provide you with the address and an RA number via email. Please do not ship your items without receiving this authorization.

Cancellations

We accept order cancellations if you notify us by email on the same day the order is placed. Please use the subject line: "Same Day Cancellation" to ensure that your request is processed correctly.

Customs Duties & Taxes

Please be aware that customs duties and sales taxes on your purchase are non-refundable through Ranaco. You may be able to recover these fees by contacting your local customs office. Customs fees on returns can be especially high, and it is the customer's responsibility to cover these costs. Refunds will be processed once we receive the returned item and the necessary duties have been paid.